RETURN POLICY

A Warm Greeting from ZLKZKLZA! Our pledge is to deliver premium furniture and a seamless shopping journey. Should your purchase not align with your expectations, we have a user-friendly Return Policy in place for a hassle-free solution. Kindly review the conditions below:

1. **Return Eligibility**

  - **Duration:** Returns are permissible within a 30-day period post-receipt. Late submissions will not be processed.

  - **Product Status:** Returns are accepted for items in their pristine, unaltered state, complete with all original seals and tags. We cannot entertain returns for items that have been put together or used.

  - **Custom Pieces:** Orders made for customized or special designs are final and cannot be returned. Accuracy in placing such orders is essential.

2. **Initiating the Return**

  - **Submission:** Reach out via email to our customer service at support@ZLKZKLZA.shop to initiate a return. Be sure to include your order ID, product specifics, and the reason for return.

  - **Acknowledgment:** Your request will be reviewed, and you will be emailed instructions on how to proceed within two business days.

  - **Shipping:** You are responsible for the costs associated with returning the item. Ship it back to the address detailed in the confirmation email, and keep a record of your shipment for your reference.

3. **Refund Mechanism**

  - **Timeline:** After receipt and inspection, we will facilitate the refund process within seven business days. The refund will be remitted to your original payment method.

  - **Fees:** Initial shipping fees will not be refunded, and the customer is accountable for the return shipping costs.

4. **Exchange Alternative**

  - We do not facilitate direct exchanges at this time. Should you wish to exchange an item, please return it and make a fresh purchase for the replacement item.

5. **Reaching Out**

  - For any further queries or to seek additional support, don't hesitate to connect with our customer service team at support@ZLKZKLZA.shop.

We appreciate your decision to shop with ZLKZKLZA and are eager to continue to meet your furniture needs with excellence.